FAQS

Find the answers to your shipping, returns, and refund queries all in one convenient FAQ page.
Require additional assistance? Reach out to our dedicated customer support team via email at info@dermshop.ca.

orders

How do I buy hmbl skincare products online?

hmbl skin is currently available online exclusively at Dermshop

Can I buy hmbl in stores?

hmbl skincare is currently available in person at Rejuvenation Dermatology - our partner clinics across Canada.

Contact your nearest location for product availability here.

What is the shipping policy?

Dermshop offers Canada wide shipping from our Canadian warehouse. No surprise customs or duties. Find their complete shipping policy here.

  • FREE Standard Shipping on orders over CAD$150 (before taxes + discounts)
  • Standard Shipping under CAD$150 - Flat rate of CAD$15

*Please note: Once an order has been processed, we’re unable to make any changes or adjustments. Thank you for your understanding! 

Who do I contact for order inquiries?

For all online hmbl order inquiries, contact info@dermshop.ca or complete the contact form here.

How can I track my order?

As soon as your order is shipped, you will receive an email confirmation with tracking information from info@dermshop.ca.

Please keep in mind that it can take up to 1 business day before the tracking information is available.

What is the return policy?

In order to qualify for a return on Dermshop, your hmbl skincare product must meet the following criteria.

  • Returns must be requested within 14 days of receiving your package.
  • Items must be unused, unopened, sealed and in their original packaging.
  • Shipments that arrive missing product or damaged require clear photo evidence of the damaged product and/or the items received, including the original packaging for claims purposes. 

Find the complete return policy on Dermshop here.